SHIFT Weekly Update | June 27th, 2025
We've been actively addressing issues to ensure stable, reliable system performance. Please read this weekly update for the latest reminders, tips & tricks, enhancements, and training highlights. Thank you for your continued support and engagement!
REMINDERS
With the fiscal year-end here, our customers are depending on us to have their billing information posted accurately and on time so they can meet internal deadlines. This includes posting labor, material, and external costs to the correct work orders.
What You Can Do
- Supervisors: Please review and approve any outstanding timecards as soon as possible.
- Technicians: Make sure your time is entered accurately for all work performed on work order phases.
- Supervisors: After confirming timecards are posted and work is complete, update the phase status to "Shop Done" to signal completion.
- Shops Using Manual External Charges: Please enter any pending external charges to ensure full costing is accounted for on each work order.
Adherence to Established Workflow
While each work order may have unique circumstances, it is important to follow the established workflow as closely as possible.
We’ve observed instances where work orders are being moved from Assigned Directly to Shop Done, bypassing the Work Done step and other phase updates. These steps are essential — if a technician was assigned, they should be the one to update the statuses from Assigned to Work Done and provide relevant notes.
Skipping workflow steps reduces transparency and hinders visibility into the process. The workflows were designed to support clear communication and accountability and should be followed consistently.
TIPS & TRICKS IN AIM
Bulk Assign Phases in AiM
Supervisors can use the Daily Assignments tab under Work Management in AiM to bulk assign phases to your technicians.
Saving Queries
Did you know you can save your own queries for quick access to frequently used searches?
Check out the training video here!
BUG FIXES AND IMPROVEMENTS
Coming Soon: AIM and Facilities Service Central widgets to be pushed onto FM devices
The AIM and Facilities Service Central (FSC) widgets will be pushed to FM devices providing quicker and easier access to these tools.
SHOUT OUTS
Daniel Narh from the Piped Services team is leading weekly meetings with his team to review AssetWorks usage, tools, and scheduling—thanks for your efforts to help drive better coordination and efficiency!
Will Vongboupha and his team in RF - Access Systems are making the most of the Notes feature —thanks for helping to improve communications on Work Order information and sharing important updates with customers!
TRAINING
New Training: Work Management Training for Supervisors Only
Date: Monday, July 15th, 8:30am - 10:00am
Location: College Park, City Hall, Room 401
These sessions are in demand, sign up for in-person training here!
RESOURCES
If you have any questions or concerns, please email shift@umd.edu.
For updates and resources, visit the shift.umd.edu.