A New Way to Manage Facilities Services
Working toward a more efficient integration of people, processes, and technology to deliver exceptional service to the UMD community.
On April 7, 2025, Facilities Management, Residential Facilities, Dining Services, Recreation & Wellness, and STAMP launched SHIFT (also known internally as AssetWorks). With improved routing, faster response times, and greater transparency, the system helps route each work ticket to the right team based on location and type of request. And with 24/7 access, the Facilities Service Central portal is truly a one-stop solution for campus customers.
Facilities Service Central
Submit and track service requests via Facilities Service Central:
- Maintenance
- Repairs
- Housekeeping
- and more!
Service Outages & Impacts
Stay informed about planned and unplanned outages, as well as bugs impacting Facilities Service Central, AiM, and Go users.
Enhancement Requests
Enhancement requests can be made via Facilities Service Central. View and track current Enhancement requests through the Enhancement Request Dashboard.