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Work Management GO Guide

Technicians, follow these key steps to help you use the Work Management GO! app for your role.

  1. Log In
    Open the Work Management GO! app and sign in.
    Video: How to Log In
  2. Find Your Job & Start
    Pick the work order you are doing. When you get to the job and are ready to work, change the status to "In Progress."
    Video: How to Change Status
  3. Take 'Before' Photo
    Take a picture of the problem or work area before you start working.
    Video: How to add photos
  4. Start Timing Work
    Begin recording your time. Make sure you pick the right Time Type (like Regular or Overtime).
    Video: Time: Swipe Method
    Video: Time: Manual Method
  5. Stop Time for Work
    Stop recording time when you finish the job or take a break.
    Video: Time: Swipe Method
    Video: Time: Manual Method
  6. Write Notes 
    Write down all important notes in the Work Management GO! app. Choose the "Customer update" note type. You must write at least one customer update note before Step 8.
    Video: How to Add Notes
  7. Take 'After' Photo 
    Take a picture of the finished job or area after you are done.
    Video: How to add photos
  8. Finish the Job
    When all the work is done, change the status to "Work Done." 
    Video: How to Change Status
  9. How to Submit a follow request 
    If you need to submit a follow up request for a new phase or new work order 
    Video: How to submit a follow up request

How to Review and Fix Your Time

If you need to change your time entries before your supervisor signs off on them:

  • Review Your Timecard: Use this video to check your timecard at the end of the day and make sure everything is right before approval.
  • Forgot to Log Time? Watch this video if you missed logging time on a work order - phase and your timecard hasn't been approved yet.
  • Logged Wrong Hours or Time Type? Refer to this video if you entered the wrong amount of time (e.g., 2 hours instead of 3) or if you need to change the type of time (e.g., changing "staging hours" to "Overtime (OT)").
  • Delete a timecard entry: Refer to this video if you mistakenly logged time against the wrong work order phase   
  • How to create a Timecard: Watch this video if you logged no time on a specific day and need to create a timecard for that day.

How to Order Parts or Materials in Work Management GO

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