Greetings colleagues,
On April 7, we will be launching Facilities Service Central, your new all-in-one hub for reporting any facility-related issues. This streamlined system makes it easier than ever to get the support you need. Details on what’s changing and how you can help with this exciting transition are provided below.
What’s Changing?
- Faster Service – Quicker responses to your requests
- Real-Time Updates – Stay informed as work progresses
- Easy Tracking – Check request status anytime
- No Calls Needed – Submit requests online
- 24/7 Access – Request service anytime, anywhere
What to Expect During the Transition
FM technicians are working to close as many open work tickets as possible while ensuring emergency and urgent work remains a priority. This includes closing completed tickets, removing duplicates, and addressing self-generated requests. You may notice an increase in completed ticket notifications. If you receive a closure notice for unfinished work, please contact your facility manager.
How You Can Help
To assist with the transition, we ask that you pause routine work requests between March 3 and April 7 whenever possible. Any routine requests submitted during this period will be held by our Customer Response Center (CRC) and entered into the new system after launch. Emergency and urgent work will not be affected.
Thank you for your support as we prepare for this important change!
Warm regards,
Aynsley Toews
Strategic Initiatives & Communications Officer
Facilities Management
University of Maryland
301-405-5863