SHIFT Weekly Update | May 16th, 2025
Since launching on April 7th, we've been actively addressing issues to ensure stable, reliable system performance. Please review this weekly update for the latest progress, system fixes, and training highlights. Thank you for your continued support and engagement!
PROGRESS TO DATE
- Total Work Orders in the System: 11,035
- Work orders transferred from Tririga: 6,426
- New work requests created through Facilities Service Central: >3,228
- Unique FSC visitors: 1,530+
BUG FIXES AND IMPROVEMENTS
Purchasing App Issue – Non-Stock Part Requests Affected
Impact: Technicians using the Go App are currently unable to submit non-stock part requests.
Note: Requests for in-stock parts are unaffected and continue to function as expected.
Temporary Workaround:
Non-stock part requests must be submitted through AiM until the issue is resolved. This may pose a challenge for technicians without desktop access. We recommend coordinating with a supervisor or team member who has AiM access, if needed.
We’re actively working to resolve the issue and will provide updates as they become available.
Technician Dashboard Now Available!
Impact: Enhances visibility for both supervisors and technicians into open and completed work orders.
Key Features:
- Supervisor Access: Supervisors can view all open work orders assigned to technicians, with emergency and urgent tasks clearly highlighted for prioritization.
- Technician Access: Technicians who do not use the Go app can now easily browse their assigned work and submit time cards at the end of their shift.
- Completed Work Orders: Technicians can view completed work orders, including statuses such as “No Problem Found” and “Work Done.” This allows them to prompt supervisors to advance these items to the “Shop Done” phase, ensuring proper workflow progression and accountability.
- Follow-Up: Quickly access recently closed work orders for follow-up or reference as needed.
This dashboard improves operational efficiency and supports better communication between technicians and supervisors.
TIPS & TRICKS
Experiencing Unexpected Logouts in the Go App?
You may have been logged out due to Local Storage being disabled, causing the app to lose session data during connectivity issues.
To fix this:
Go to More > Data Settings and enable Local Storage.
Why enable Local Storage?
It allows the app to store data on your device, so you can continue working even with weak or no signal. Your updates will sync once you're back online.
Local Storage Modes:
- Fetch from Server if Connected: Stores data locally and updates from the server when connected.
- Online Only (default): Requires constant connectivity; no local storage.
TRAINING
Check out the Work Management Go App for Technicians Video to learn how to put in a request, view daily assignments, enter time, update and edit phase status.
CUSTOMER FEEDBACK
Tile Usability & Navigation:
- Customers appreciate the tile-based layout for its ease of use and would like to see it expanded to cover more types of campus needs—especially non-break/fix services (e.g., requesting a dumpster).
Access to Space Data:
Customers are now set up in FSC with access to space data - they really enjoy having this data
"I really love the Mobile feature! I'm always on the run between different locations. For emergencies it cuts down on lag time before we get a response." - Facilities Coordinator
RESOURCES
If you have any questions or concerns, please email shift@umd.edu.
For updates and resources, visit the shift.umd.edu.