SHIFT Weekly Update | July 18th, 2025

We're actively addressing issues to ensure stable, reliable system performance. Please review this weekly update for the latest reminders, updates, shoutouts and training highlights. Thank you for your continued support and engagement!

SHOUTOUTS

Shoutout to Deborah Galloway, Program Management Specialist, FM – Arboretum & Landscape Services for taking the initiative to create a quick-reference guide of frequently ordered landscape parts to help techs and staff navigate the new system and streamline ordering! 

Shoutout to Tim Reardon, Program Administrative Specialist, Customer Response Center (CRC) and other service center staff in the CRC and 4Work for including helpful comments in Facilities Service Central (FSC) —helping improve communication and service to customers!

REMINDER    

Scheduled AssetWorks Maintenance Notice

On Sunday, July 20, 2025, AssetWorks will be performing its regularly scheduled monthly maintenance.

Impact: A system outage is expected to last approximately 8 hours, from 8:00 AM to 4:00 PM Eastern Standard Time (EST).

Action Required: Please plan and schedule your AiM and Facilities Service Central (FSC) activities accordingly to minimize any disruption during this time.

Looking Ahead: The next scheduled maintenance is planned for Sunday, August 17, 2025.

Thank you for your understanding and cooperation.    

SHIFT Terminology

As we transition fully into using the Assetworks system, it's important that we use Assetworks terminology consistently and move away from legacy terms.

For Example:

"Work Ticket" is now "Work Order" or "Work Order Phase"

By speaking the same language system-wide, we make the experience better for our customers, our coworkers, and ourselves. Please review these: SHIFT Terms & Definitions and SHIFT Glossary of Modules & Definitions

IMPROVEMENTS

Facilities Service Central Tile for Enhancement Requests is Now Available!

The Enhancement Request tile is now live for users to easily submit enhancement ideas. Please note that all requests will be evaluated and prioritized based on factors such as cost, time, impact and available resources. 

RESOURCES

If you have any questions or concerns, please email shift@umd.edu.

For updates and resources, visit the shift.umd.edu.