SHIFT Update: March 2025

Greetings team,

We are gearing up for the official launch of AssetWorks on April 7! We are currently training our UMD trainers and preparing for end user training that begins next week. Below, we’ve outlined our progress and path forward.

Here's What We've Done:

• Continued testing end-to-end processes and integration points with Workday
• Delivered Train-the-Trainer Program to 60 UMD-based Trainers
• Capital Planning and Project Management (CPPM) system testing completed, end-to-end testing underway
• Met 1:1 with our customers and briefed them on the Facilities Service Central customer service portal
• Invited all end users to training sessions

What’s happening with work tickets?
To ensure a smooth transition from our current work management systems to Facilities Service Central, our technicians are closing as many open work tickets as possible. We are diligently navigating this process with careful consideration and prioritization, ensuring that emergency and urgent work tickets remain unaffected, while giving precedence to customer-driven tasks. Closing ticket efforts are focused on:

• Completed (but not closed) tickets
• Duplicate tickets
• Self-generated tickets

Between March 3 and April 7, we have asked our customers to hold/pause routine work requests. Should work requests come in during this time, our work management teams will hold and track these requests until they are entered into Facilities Service Central on or around April 7. Again, emergency and urgent work tickets remain unaffected.

What you can do:

• Get Ready! Please attend your assigned End User Training from March 10 - April 4th!
• Check your UMD-issued iPad or iPhone for the AssetWorks GO apps. Are they missing? Talk to your unit’s IT department for instructions. 

We greatly appreciate the continued dedication and effort of all those involved.

Sincerely,