SHIFT Update: June 2025

Greetings,

We’ve Hit the 60-Day Milestone with AssetWorks!
Thank you for your continued support and engagement as we remain focused on delivering stable and reliable system performance. We’re actively working to resolve issues and implement improvements, and we truly appreciate your ongoing feedback and submitted requests. Here's an update on the progress we've made so far:

System Usage:

• Total Work Orders in the System: 16,433
• Work orders that are currently open: 6,325
• New work requests created through Facilities Service Central: 13,161
• 735 projects loaded into AIM
• 489 phases or work are linked to a capital project
• Preventative Maintenance is growing with 24,126 phases created (1 work order per building - 1 phase per asset being inspected)
• Thank you to the supervisors and technicians for successfully integrating AssetWorks into your daily workflows!

What we’ve done:
Provided access to the AIM system for all 144 Academic Facility Officers (AFOs) users.
Provided training to Super Customers on using AIM
Completed additional in-person Supervisor training on Work Management (Go)

Purchasing Reminders:
Technicians using WM GO App, please ensure that your Purchase Requests are moved to Warehouse Review status once completed. Requests left in New status will not be viewable to FM Stores, and as a result, parts will not be ordered or picked.

Supervisors/Managers Approving Purchase Requests, over the threshold must make sure to FINALIZE rather than sending the request back to Warehouse Review. If it is sent back to Warehouse Review, it will restart the process.

Bug Report Backlog - Ongoing Resolution:
Since launch, we’ve received a high volume of bug reports. While many have already been resolved, we are still working through a small backlog. We continue to prioritize reports based on the severity of impact and whether the issue is a confirmed bug or a request for enhancement. This helps ensure the most critical items are addressed first. If you have submitted a bug report that is significantly impacting your operations and need an urgent update, please email shift@umd.edu.

Transitioning out of Hypercare:
As we transition into the next phase focused on enhancements, our level of direct support will naturally shift. Over the past few months, we’ve provided extensive training and hands-on assistance to help everyone get up to speed. Now that the foundation is in place, we’re confident in your ability to move forward more independently, with our team continuing to provide support as needed—just in a more streamlined way.

Getting Support:
Visit the SHIFT website for post-launch support information. 
Submit a “Report Bug” ticket via Facilities Service Central
For supervisors:  Sign up for an in-person training session for Work Management on Monday, June 23, at 8:30 a.m. in 7401 Baltimore Avenue.
We greatly appreciate the continued dedication and effort of all those involved. Please let us know how we can continue to help support you and your teams.

Yours in service,