Facilities Service Central: Two-week update, April 28, 2025

Greetings colleagues,

Thanks so much for your support of Facilities Service Central, which officially launched on April 7. This new system is designed to streamline how you request facilities services, track progress, and stay informed throughout the process. Simply submit a request online, and we’ll take care of the rest! I’m reaching out today to share some important updates and helpful resources to make your experience even smoother. As always, feel free to reach out if you need any assistance.

Billing Pause Notice
Billing is paused until early May to accommodate billing process changes. During this time, transaction reports of your work order requests or charges are temporarily unavailable. Starting in early May, customers will be able to generate their own reports in the new system. Note: Past billing details from Tririga will not transfer—contact your Facility Liaison for legacy info. The new system will be in a "hypercare" phase until early summer, with future improvements and requests for your feedback to follow.

Status of Existing Work Orders
As part of the transition to Facilities Service Central, FM successfully migrated 1,798 work orders from Tririga. In the first two weeks after launch, 3,194 new work orders were submitted through the new system. At this time, no additional work orders will be migrated. If a previous request was not transferred and you still need service, please submit a new request through Facilities Service Central using your UMD login.

Customer Support & Resources

The homepage tiles are updated based on your feedback. If you find that you are trying to submit a work request that doesn’t fit, please contact the CRC for assistance.
Join us on May 12, 1:30–2:30 p.m., for a customer learning session on submitting and tracking work requests, and receiving work order reports by email.
Need help using the Facilities Service Central portal? Watch this short navigation video for guidance.

Thanks again for being part of this important step forward!

Kind regards,

Aynsley Toews
Strategic Initiatives & Communications Officer
Facilities Management
University of Maryland
301-405-5863